Hollywood Casino at Greektown in Detroit on October 13

Join BSB for Techtober!

The premier telecom and IT event of the year for business administrators, end users and consultants who want to roll out the red carpet for customers, employees and partners.








Elevate Business Communications AND DEEPEN RELATIONSHIPS

You want to give your customers, coworkers and partners a red-carpet-worthy experience every time they interact with you. That requires a superior business communications system.

But with more choices than ever, many leaders cannot easily find the right solution. Seventy-two percent reported their organization struggles with communication.

Join us for Techtober on October 13, 2022, and gain the knowledge to cut through the noise and make informed decisions.

25 educational sessions – 0 sales pitches

Experts are not allowed to sell during their sessions, product demos or one-on-ones.

Unparalleled access to vendors, executives and technicians

Talk directly to executives and technicians from Mitel, Intermedia and RingCentral.

Get answers about Mitel + RingCentral

Hear executives explain the new strategic partnership and see 2023 product roadmaps.

Gain first-hand experience with new systems

See, touch and demo software and products.

Resolve current issues on the spot

Our experts and vendor technicians will troubleshoot your problems.

Discover new ways of working

See how your peers and experts use the systems, then apply their best practices to your organization.

Simplify and transform how you communicate

Get details about BSB Elevate, our new cloud-based solution that supports all the ways you work now.

Food, drinks, cocktails provided

Brunch, lunch and a post-event cocktail hour are free to attendees.


Start End Description Location Duration
8:00 AM 9:00 AM Registration, Breakfast, Welcome Ballroom 1:00
9:00 AM 10:00 AM Educational Session #1 Salons A-F 1:00
10:00 AM 10:30 AM Networking 0:30
10:30 AM 11:30 AM Educational Session #2 Salons A-F 1:00
11:30 AM 12:00 PM Hands on Demos 0:30
12:00 AM 1:00 PM Lunch & Mitel Road Map Ballroom 1:00
12:00 PM 1:00 PM Educational Session #3 Salons A-F 1:00
1:00 PM 1:30 PM Networking 0:30
1:30 PM 2:30 PM Educational Session #4 Salons A-F 1:00
2:30 PM 3:00 PM Networking 0:30
3:00 PM 4:00 PM Educational Session #5 Salons A-F 1:00
4:00 PM 6:00 PM Cocktails & Conversations Ballroom 2:00


Arrive early

There’s no set “start” time. Informational vendor booths will be up all day and we’ll have a full schedule of interactive classes you can choose from.

Popular sessions will be offered twice. This keeps classes small and gives everyone a chance to participate.

Full day of value-packed opportunities

Techtober is an all-day event. There are ample opportunities for you to ask questions, watch demos, engage vendors and peers, and most importantly, have fun.

Bring your appetite!

We’ll serve food throughout the expo including brunch, lunch and a cocktail hour.

Ask The Experts – Interactive Q&A

Everything about Techtober is interactive. From classes to demos and vendor booths, you will have chances to have technicians, engineers and executives answer your questions.

Join peer user groups

Brainstorm and share best practices with other leaders in your industry about how to overcome challenges – like remote or hybrid work.

Door prizes and giveaways

It’s not all about education! We’ll break for fun and games, too.

Build key relationships

Stick around for networking at the cocktail hour after the event wraps. You can tour the casino and gamble if you want. We also have discounted hotel rooms for attendees who would rather spend the night.



All the classes, demos and user groups will address both general audiences and industry-specific needs.

Everyone will benefit from information shared about popular solutions like MiVoice Business System.

During sessions and at booths you’ll find experts ready to answer your questions about E911/Kari’s Law/RAY BAUM Act Compliance, migrating to the cloud, and integrating Microsoft Teams into your current solution.

Speakers with deep knowledge about communication solutions for specific industries, like hospitality and retail, will lead sessions.

Credit unions, financial services companies and healthcare providers will not want to miss out on what’s shared about contact centers – especially Mitel’s contact center roadmap.

We’ll also have consultant user groups for governmental entities and schools.

You won’t be overwhelmed by choice

Once you sign up, we’ll help you identify which classes to attend, and who to speak to one-on-one so that you hit the information jackpot at Techtober.


Executives and experts are signing up every day to participate in Techtober! Here’s a sample of who you’ll meet during the event.

Dave Clardy, Director-Global Consultant Relations – Mitel

Dave Clardy provides leadership and vision for Mitel’s growing consultant community, responsible for the go-to-market plans with Mitel’s Global Consultant Relations Program in North America and international markets. He has 30 years of experience in IT networks and the telecommunications industry. His consultative and educational approach helps consultants and their clients select the best UC or UCaaS communications solutions.

Lou Ann Jones, Mitel

Lou Ann Jones has over 25 years of experience in customer experience. She is passionate about helping organizations identify where processes and technology can help improve their customer and employee experiences. Lou Ann is skilled at helping customers evolve their customer experience strategy to include digital transformation, automation, and artificial intelligence. She is recognized as an industry leader through speaking opportunities and forums at various industry events worldwide.  

Ashley Williams, Mitel

Ashley Williams specializes in the hospitality vertical and supports Mitel’s Hospitality Specialized Partners. Since 2012, she has worked closely with the major hotel brands, industry consultants and analysts to showcase the benefits of modern UC solutions to improve hospitality guest and employee experiences.

Don Kellar, Intermedia

Don is the Senior Solutions Architect for Intermedia/BSB Elevate covering the Central Region. He has been with Intermedia for 2.5 years and has been in the industry since 1999. He is a CX-focused technical sales leader providing exceptional UC and CC Customer and Employee Experience. Don is based in Erie, CO where he enjoys skiing, hiking and all Colorado has to offer.

Jeremy Olson, Intermedia

I am currently a partner sales executive managing the BSB account for Intermedia / BSB Elevate platform.  I also cover the following states for Intermedia from Michigan, Wisconsin, Minnesota, North and South Dakota.  I have been with Intermedia for over a year with 20+ years of industry experience. I have a passion for coaching, golfing, sporting events and outdoor activities.


The newly renovated Hollywood Casino at Greektown is the ideal setting for a technology expo designed to help you elevate your communications and relationships.

Newly remodeled! $100 million was spent …

Every hotel room has been updated. Thirty million dollars went into creating a brand-new lobby that features a cocktail bar. The 6,500-square-foot space was designed to celebrate the City of Detroit.

Special attendee room rates!

So come to the event, check out the amenities, roll the dice at the casino and stay the night. Contact the hotel and use CODE XXX to get your discounted rate.


Registration form